National Custom Compounding Pharmacy;
Caring, Innovative, Personally Made Medicine
Our Mission Statement
Offering health-conscious Patients a personal, customised medication solution to assist in maximising well-being.
The standard approach to healthcare and medicine is to utilise mass-manufactured medication. While there have been some innovations in this area, National Custom Compounding Pharmacy has identified an opportunity in producing customised medications for patients.
Custom Compounding medication is exactly that; Producing one custom-made medication every time someone requires it. Our process is all about finding the best individual fit and tailoring a solution specifically.
Our Vision Statement
Through care and innovation we provide a safe, effective and holistic alternative to Patient’s medication needs.
By clearly articulating our company vision, the team believes that it describes an aspirational image of what we are aiming to achieve in the mid-term. It helps to act as a guide when working with Pharmacies, Clinics and Patients, to ensure we provide the most holistic and genuine level of care.
Our Core Values
Why choose National Custom Compounding?
Free collection at 90 Community Pharmacies
We believe that convenience in healthcare is critical to ensure timely access to medication. Our Third Party pharmacy option enables a patient to order and collection (at no extra cost) compounded medication through their regular pharmacy. Please visit customcompounding.com.au/pharmacy-locator for a map and list of Community Pharmacies.
Consistent, Quality medicines
In 2015, the Pharmacy Board of Australia released a number of updates to the Compounding Guidelines for Compounding in Pharmacies. As a result there is a greater emphasis on Compounding Pharmacies following SOP’s and we are meeting these requirements through strict internal processes. Visit customcompounding.com.au/quality-standards for more information.
Vision, Mission, Values lead company
Our team uses these in all aspects of the business to clearly articulate the difference that our business is making to Patients and the Medical Community. See how we live and breathe these Values, Vision, Mission here.
Established Compounding Facility
The company has been successfully operating from Merrimac, Queensland for the last 10 years. Although the name of the business has changed from Gooding Drive Compounding to National Custom Compounding, the standard has remained high.
24 Hour Promise
Your health is important and that is why we have developed a unique method to have a majority of popular compounded medicines ready inside of 24 hours. Give us a call to see if your medicine is included or visit this page.
Third Party Pharmacy Program
If you manage or own a community pharmacy and have patients that require compounded medication, we have a innovative platform that solves this challenge. The portal has been developed internally over the last 3 years and is now in use throughout 90 community pharmacies in Australia. By partnering with National Custom Compounding, your pharmacy can provide a compounding service without the cost of developing and outfitting a compounding lab. Find out more about this program here.
Unavailable Medicine Solution
In 2016 Australia was affected by a significant number of prescription medication shortages. The benefit of our compounding pharmacy is that we can often source the same raw materials as the pharmaceutical manufacturers and compounding an equivalent product up while the big pharma version is unavailable. Click to see an updated list of unavailable medicines.
Australia Wide Delivery
National Custom Compounding uses a number of freight providers to ensure Patients everywhere can receive our compounded medications. The more commonly used ones are Fastway, DHL Express & Aus Post. Delivery starts at $8 and orders over $150 are freight free.
Certified & Accredited Supply Chain
National Custom Compounding believes in using only certified, Australian component and raw material supplies. All of the supplies meet Australian standards including TGA facility approval. This ensures your compounded medicines only contain the best components to ensure you receive the best outcome. To learn more visit here.
Regular, Random Stability Testing
Our team ensures that our methods, formulas and products are accurately made by undertaking random stability testing. This is not a required step for compounding pharmacies but we see value in testing our formulas and medicines to ensure Patients and Practitioners have faith in using our services. Here are a number of examples.
Visit the NCC – Online Store
See what Patients think about the NCC service.
"They’ve been very good to me as I have used them for 2 years as a practitioner and 2 years before that as a patient. As a patient I had no problems. They are respectful, friendly and their customer service is professional."
"Their store is awesome, I was blown away, they have such good equipment. I have no hesitation to use them on a personal level and to recommend them."
"Our relationship with NCC is very good, very professional. They're great to work with, we have a really good understanding of how each other operates. They are a fantastic team from top to bottom. They have a really quick turnaround, are very knowledgeable, quick to answer on formulation questions. They really know what they're doing, good communications."
"Our relationship with NCC is very good, no complaints. They're flexible, the opening hours are convenient, we can send scripts to them and they get them ready very quickly for patients to pick up, mostly it's a nice service and very quick."