Caring, Innovative, Personally Made Medicine
National Custom Compounding is an online compounding chemist that offers health-conscious patients a personal and customised medication solution to assist in maximising well-being. Compounded medications are ‘made from scratch’. It is the art of creating tailor made prescription medication specifically for an individual patient. Our process is all about finding the best individual fit and tailoring a solution to ensure we provide the most holistic and genuine level of care.
See what patients think about the NCC service
I’d just like to let you know about the great service I recently received from Matt, on your customer service team. He chased up a missing order for me, spoke to the couriers and organised for them to call me and called me back to tell me exactly what was happening. When the couriers hadn’t called me after a couple of days, I spoke to Matt again and he immediately organised for another order to be sent out, via different couriers, which I received the next day. Throughout this process Matt was great, he initially tried to fix the problem with the couriers, when that didn’t work, he immediately organised a replacement to be sent out. So, not only did he fix the problem but equally importantly, throughout this process Matt communicated with me and made sure that I knew what was going on. It really was exceptional customer service and I would like to thank him again for it.
To the Manager, I spoke to a lady in your office on Thursday who called to confirm my order. Unfortunately I did not hear her name properly. I asked her if she could expedite my order as I had run out that day and she said that she would do her best. To my overwhelming joy and surprise my vitamins arrived on Friday in Sydney when I was expecting it on Monday. This meant that I had my supplements over the weekend. Now I am reasonably sure that it took a concerted effort to make this happen. I therefore wanted to say a very big thank you to the lady I spoke to and all the people on your team that worked to make this happen. This is excellent customer service that is hard to find these days and wanted you and your team to know how much I appreciated it. Thank you again to you and your team.
I just wanted to commend the staff of National Custom Compounding (NCC). On each contact with NCC the staff have been extremely helpful and the service has been outstanding.
I live in the Penrith area and from placing my order to receipt of my order is 4 days maximum. My order is only a small order but the standard of service from NCC staff excellent.
Kind regards Chris
"We have been with a compounding pharmacy since 2000 in South Africa and Australia. You are the 2nd in Australia and the quickest and best, Thank you We currently order & collect at Oxenford Amcal"
"I post scripts to NCC and phone to have repeats filled and despatched. It all works well."
"Changes to me medication is still early days, but certainly improvement in sleep from melatonin and increase in energy from DHEA. Improvement in overall feeling of wellbeing from the Progesterone, melatonin and DHEA."
"your service is excellent, ordered in the afternoon and had medication the next day delivered, very impressed."
"I used to get my compounded painkiller sent from Albury, but this is so much better for me, thanks."
"They’ve been very good to me as I have used them for 2 years as a practitioner and 2 years before that as a patient. As a patient I had no problems. They are respectful, friendly and their customer service is professional."
"Their store is awesome, I was blown away, they have such good equipment. I have no hesitation to use them on a personal level and to recommend them."
"Our relationship with NCC is very good, very professional. They're great to work with, we have a really good understanding of how each other operates. They are a fantastic team from top to bottom. They have a really quick turnaround, are very knowledgeable, quick to answer on formulation questions. They really know what they're doing, good communications."
"Our relationship with NCC is very good, no complaints. They're flexible, the opening hours are convenient, we can send scripts to them and they get them ready very quickly for patients to pick up, mostly it's a nice service and very quick."